Privacy Policy

Information We Collect

Information you give us. When you fill in an enquiry or quote form, contact us by phone, WhatsApp, or email, or engage our services, we may collect:

• Your name
• Your email address
• Your phone or WhatsApp number
• Your property type (apartment, independent house, villa, or commercial) and location
• The service you are interested in and any project details, requirements, or budget information you share
• Any message or other information you choose to provide

Information collected automatically. When you browse the Website, we may collect limited technical information such as your IP address, browser type, device information, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies (see Section 6).

How We Use Your Information

We use your information only for legitimate business purposes, including to:

• Respond to your enquiry and arrange a site visit or consultation
• Prepare quotations, proposals, and estimates
• Plan, manage, and carry out your renovation project
• Communicate with you about your project — confirmations, scheduling, updates, reminders, and follow-ups
• Provide post-handover service support and respond to warranty matters
• Improve our Website, services, and customer experience
• Send you relevant service updates and, where you have agreed, occasional promotional messages (which you can opt out of at any time)
• Meet our legal, accounting, and regulatory obligations

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only as needed to deliver your project and run our business, with:

• Members of our team and project managers handling your work
• Trusted vendors, suppliers, and skilled workers engaged for your specific project, limited to what they need to do their part
• Service providers who support our operations, such as IT, hosting, communication, or accounting providers
• Authorities or advisors where we are required to do so by law, or to protect our legal rights

Where we share information with others, we take reasonable steps to ensure it is handled responsibly and used only for the agreed purpose.

WhatsApp, Calls, and Messaging

Because we often communicate over WhatsApp, phone, and SMS, the contact number you share with us will be used to reach you about your enquiry and project. If you have opted in, we may also send occasional promotional messages, and you can ask us to stop these at any time.

Payments

Renovo Nest does not collect or store your card numbers, banking passwords, or similar financial credentials through the Website. Project payments are handled directly under the terms of your work agreement. Any details you share for invoicing are used only for that purpose.

Cookies and Analytics

Our Website may use cookies and similar technologies to help it function properly, remember your preferences, and understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, though some parts of the Website may not work as intended if you do.

If we use analytics tools, they help us understand aggregate, non-identifying usage patterns.

Data Security

We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We keep your personal information only for as long as needed for the purposes described in this Policy — typically while we are responding to your enquiry, delivering and supporting your project, and for a reasonable period afterwards to meet warranty, legal, accounting, and record-keeping requirements.

When information is no longer needed, we take steps to delete it or anonymise it.

Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, where there is no legal reason for us to retain it
• Withdraw consent for promotional communications or for processing based on consent
• Raise a grievance about how your information has been handled

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before acting on a request.

Children's Privacy

Our Website and Services are intended for adults (18 years and above) and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can address it.

Third-Party Links

The Website may link to third-party sites and services, such as maps, social media, or messaging platforms. This Policy does not cover those third parties, and we encourage you to read their privacy policies. We are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page with a revised "Last updated" date. We encourage you to review it periodically.

Contact and Grievance Redressal

If you have any questions, requests, or concerns about this Policy or your personal information, please contact us at:

We will acknowledge and address your request within a reasonable time, in line with applicable law.